The cable tv guy’s methods: specialist saying be effective for Time Warner Cable try telling all on Reddit

People declaring is a Time Warner wire technician try spilling strategy on Reddit.

Time Warner Cable, the second-largest supplier of TV and websites in the United States, advised Quartz that it’s looking into the listings. “We’re unable to validate when this person is really an existing or previous staff member,” a spokesman mentioned.

Reddit user cableguy_the began an “Ask me personally Anything” (AMA) bond, publishing pictures of his ID badge and uniform as proposed proof his job. Their answers to the questions arriving are extremely candid. Here are some features (typos maintained).

On Comcast’s pending purchase of the time Warner wire:

We would like the merger because recent party in charge is the worst in latest record. Many people acquiring fired because difficult metrics. All of the energy might provided to support service representatives and stripped from the individuals who actually look at the residences and correct dilemmas . It’s in pretty bad shape and company has been work like crap IMHO [in my personal simple opinion].

Regarding the pressure between gurus and customer support representatives:

Yea customer support representatives and specialists become combat a battle that no furfling Inloggen one views. We detest them, they detest us. They tell clients the thing is the equipment with regards to hardly ever try. We tell customers to just disregard what the chap throughout the mobile states because it’s likely that good, he’s got never wired a house, hung a drop or solved cable tv.

On what’s truly completely wrong along with your link:

Don’t feel 50% of what the representative throughout the telephone lets you know. Merely set up the technology. Allow him function. He’s completed this before. The agent merely answers phones. it is hardly ever the gear causing the issue.

Throughout the information to getting much better assist:

When a technical comes ,ask for their supervisors quantity. Make sure he understands its not to lose him but to intensify an issue. He might contact their sup to make sure its cool but that can help.

On what’s stopping faster net get speeds:

Genuinely, basic analog cable. It can take up sooo a lot bandwidth . 1 channel per regularity vs connecting numerous frequencies to produce 8 channel for a downstream and 4 for an upstream . Once we go 100% digital tv.. online can get more quickly. Furthermore obstruction. If you’re around a college it’s the worst . Granny would use this lady 15 meg for e-mail and scanning but youthful Johnny college or university kid sucks in the data transfer in your neighborhood making use of netflix and torrenting and gaming. Yet they shell out equivalent. IMHO what would correct this really is capping data and giving every person uncapped speeds.

On the reason why splitting your own cable tv link was an awful idea:

Putting in a splitter to simply attenuate the indication is actually dumb we actually have points labeled as attenuators that this without incorporating unnecessary splitter. But it’s correct that excessive indication is equally as poor as not enough we call that distortion

On whether this Reddit AMA costs him their job:

I would getting fired according to which catches me. I may will also get an additional benefit their so difficult to inform with all the means this business is now structured.

On how Wi-Fi indicators become unreliable, and will getting vanquished by doorways and walls:

Yes very true. Plaster walls specially.Solid wooden doors, in a cellar when the router is on another flooring or the other way around. Wi-fi try a fickle creature.

On the “broken” wire modem:

Yea we listen this a great deal. I’d say in certain year I would say 5% with the modems I swapped happened to be actually faulty. We carry out a lot of puppy and pony program and merely exchange they in any event. The issue is more often than not not gear linked. Modems either jobs or they don’t. Discover so small around. They might be very simple equipment. You will find tv series consumers utilizing my own notebook every thing employed perfectly, subsequently switch returning to their particular devices and every thing would go to shit. They nonetheless demand a fresh modem..Its insanity.